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XNote AI Data Security and Privacy Policy

Introduction

XNote AI ("we") places great importance on user privacy and the protection of personal information. When you use our products and/or services (including Supabase and ChatGPT), we may collect and use your relevant information. This Privacy Policy ("Policy") explains how we collect, use, store, share, and transfer this information, as well as how we provide you with access, updates, deletion, and protection of this information. Please read and confirm that you fully understand the contents of this policy before using our products and/or services. If you have any questions, please contact our customer service for consultation. If you do not agree with any terms in this agreement, please stop submitting information.

Before using our products and services, please ensure that you fully understand and agree with this policy. We will explain professional terms involved in this policy in simple language to facilitate your understanding.

If you have any questions or concerns about this Policy or related matters, please email us at info@xnote.ai between 9AM-5PM EST.

This policy will help you understand the following:

  1. How we collect and use your personal information
  2. How we share, transfer, and publicly disclose your personal information
  3. How we protect and store your personal information
  4. How you can manage your personal information
  5. How we handle children's personal information
  6. How your personal information is transferred globally
  7. Notifications and revisions
  8. How we use cookies and similar technologies
  9. How to contact us

I. How we collect and use your personal information

We are committed to protecting the personal information you provide when using our app, and we follow laws and regulations in collecting, using, storing, and transmitting personal information. Personal information includes any information related to identified or identifiable natural persons, excluding information after anonymization processing.

Personal information involved in this policy includes:

  • Basic information (e.g., nickname, region, email address, device number)
  • Network identification information (e.g., system account number)
  • Personal Internet records (e.g., login records, page interaction events, page stay length)

Sensitive personal information, if leaked or used illegally, could easily lead to the infringement of a natural person's dignity or endanger their safety. This includes biometric, religious beliefs, specific identity, medical and health care, financial accounts, trajectory, and personal information of minors under 14 years of age. Sensitive personal information covered by this policy includes personal location information.

California Notices

Users who reside in California and have provided Personal Information to XNote AI have the right to receive: (a) Information identifying any third party to whom we may have disclosed, within the past year, personal information pertaining to you and your family for that party’s direct marketing purposes; and (b) A description of the categories of personal information disclosed.

To obtain such information, please email your request to info@xnote.ai. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

We will only collect and use your personal information to complete the business functions of the app for the following purposes:

(i) Circumstances in which you must authorize us to collect and use your personal information

Our services include core functions that are necessary to enable online shopping, to improve our services, and to secure transactions. We may collect, store, and use the following information about you in order to perform these functions. If you do not provide such information, you will not be able to take advantage of the services we provide. These functions include:

  1. Functions necessary to achieve after-sales service

    • User registration: When you register, you need to provide us with at least the email address you intend to use. We will verify your identity by sending an email verification code. Your account name is your default nickname, which you may change and add your nickname, gender, date of birth, and real name verification-related information. This additional information helps us provide personalized services and better activity experience.
    • Use of the Services: To facilitate your use of the Services, we may collect information about the device you use (e.g., device name, device model, device identifier, operating system, application version, language setting, resolution, service provider network ID) to provide the best way to display product information.
    • Purchase of services: When you are ready to purchase and bill for the service you require, an order will be generated for your purchase of that service. This order will contain information about the service you have purchased, the amount you should pay, and the method of payment.
    • Payment function: After you place an order, you can choose the payment service provided by Google Play or Apple Store. We need to share your order number and transaction amount information with these payment institutions to confirm your payment instructions and complete the payment.
    • Delivery Service Function: When you place an order and complete payment online, XNote AI affiliates will complete the delivery of your order.
  2. To provide personalized service and improve service quality

    • We may collect your order information, browsing information, and your interests for data analysis to form a user profile, which will be used to show you information about activities or services you are interested in. We may also obtain other information about you that we reasonably need to provide the Services and improve the quality of the Services.

(ii) Rules for the use of your personal information

  1. We will use the personal information collected in accordance with the agreement of this privacy policy and to achieve the function of our products and/or services.
  2. We may compile statistics on the use of our products and/or services and may share such statistics with the public or third parties to show the overall usage trends of our products and/or services.
  3. When we want to use your personal information for purposes other than those described in this policy, we will seek your prior consent.

II. How we share, transfer, and publicly disclose your personal information

(i) Sharing

  1. We will not share your personal information with any company, organization, or individual outside of XNote AI, except for the following cases:

    • Obtaining your prior express consent or authorization
    • Provided in accordance with applicable laws and regulations
    • Necessary to protect the public interest or your safety
    • To achieve core functions or provide the services you need
    • To handle disputes or controversies
    • To comply with relevant agreements or legal documents
  2. We may share your personal information with our affiliates, subject to the purposes stated in this Policy.

(ii) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

  • With your prior express consent or authorization
  • Provided in accordance with applicable laws and regulations
  • In case of merger, separation, dissolution, bankruptcy, or other reasons

(iii) Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

  • With your express consent
  • As required by law, regulation, or mandatory administrative enforcement or judicial requirements

III. How we protect and store your personal information

(i) Our technology and measures to protect your personal information

  1. Technical measures: We use industry-standard security measures, including encryption and data isolation, to protect your personal information.
  2. Other security measures: We have established data classification and management norms, data security development norms, and confidentiality agreements.
  3. Access control: We only allow employees and partners who have a need to know to access personal information, with strict access control and monitoring mechanisms.

(ii) The preservation of your personal information

  1. Your personal information will be stored in the United States of America. If we need to transfer your personal information outside of the United States, we will follow relevant national regulations and obtain your consent.
  2. We will retain your personal information until one month after the date of cancellation of your account. We will delete or anonymize your personal information after this period.

IV. How you manage your personal information

You have the following rights to manage your personal information:

  1. Access, correct, and supplement your personal information
  2. Delete your personal information
  3. Change the scope of your authorized consent or withdraw your authorization
  4. Cancel your account

V. How we handle personal information of children

  1. XNote AI takes the protection of children's personal information very seriously. Our products, websites, and services are mainly for adults.
  2. We will only use or publicly disclose children's personal information with the express consent of a parent or guardian, or as necessary to protect children.

VI. How your personal information is transferred globally

Your personal information may be transferred to, or accessed from, jurisdictions outside of the country in which you use the product or service. We will ensure that your personal information is adequately protected in such cases.

VII. Notices and amendments

This Privacy Policy will be updated as XNote AI's business evolves. We will notify you of updates by posting updated versions on our website.

VIII. How we use cookies and similar technologies

We use cookies and similar technologies to monitor website performance and prevent suspicious activities.

IX. How to contact us

If you have any questions, comments, or suggestions about this Privacy Policy or your personal information, please contact us using the following methods. We will respond within 15 business days.

Contact Us: Email us at info@xnote.ai